Platform Subscription And Credits
Subscription fees and chat credits are billed according to the plan selected by the packer/mover or configured by the admin.
Unused subscription time or activated chat credits are normally not refunded after activation unless required by law or there is a duplicate/failed transaction confirmed by payment records.
Manual UPI/QR/bank payments are credited only after admin verification. If payment is not received or cannot be verified, credits or subscription access may not be activated.
Cancellation
A packer may stop renewal, request plan changes, or stop using paid features by contacting support or using available account controls.
Customers should cancel or modify a move before pickup through the assigned packer or available app flow.
Move Advance And Token Payments
Customer advance, token, packing/loading, and delivery-stage payments are between the customer and selected packer/mover unless PackJogi is explicitly the merchant of record.
Refunds for move cancellation, delay, damage, or service non-performance follow the accepted quote, written move terms, insurance terms, and applicable law.
Billing Disputes
For billing disputes, email support@kumar.work with payment date, amount, UTR/reference number, registered mobile/email, and screenshot.
Adapted policy source archive: privacy_policy, terms_of_use, refundcancellation, content_policy, conduct_policy, rating_policy, membershipterms, trademark_policy, policies, contact_us. Product wording has been updated for PackJogi and aligned with packers-and-movers workflows.